Shipping Policy

DomiCraft Ready Styles are pre-designed pillow cover styles made after an order is placed. They are not pre-manufactured inventory.

For purposes of this policy, a Ready Style order is considered confirmed after:

• Payment has been successfully received; and
• DomiCraft has confirmed that the required materials are available.

An automated order receipt does not necessarily mean that material availability has been confirmed.

If a required material is unavailable, DomiCraft will contact the customer before production begins to discuss the available options.

Custom Projects are produced according to the specifications and terms confirmed in the applicable quotation, invoice, project brief, or production confirmation.

All Ready Style products are generally prepared for shipment within 3–5 business days after order confirmation.

After dispatch, standard shipping within the contiguous 48 United States generally takes approximately 3–7 business days.

Most Ready Style orders are therefore expected to arrive within approximately 6–12 business days after order confirmation, including estimated production and standard shipping time.

Business days do not include weekends or U.S. public holidays.

These timeframes are estimates and are not guaranteed delivery dates. Production or delivery may be affected by:

• Material availability;
• Order quantity;
• Product or finishing details;
• Carrier operating conditions;
• Weather;
• Holiday periods;
• Customs processing;
• Address issues; or
• Other circumstances outside DomiCraft’s reasonable control.

A different timeline shown on a product page or confirmed in writing will take priority over the general estimates above.

Custom Project production and delivery timelines will be stated in the applicable written quotation, invoice, project brief, or production confirmation.

Complimentary standard shipping is available for eligible Ready Style orders delivered within the contiguous 48 United States.

Complimentary standard shipping does not automatically apply to:

• Alaska;
• Hawaii;
• APO/FPO/DPO military addresses;
• Puerto Rico or other U.S. territories;
• Canada or other international destinations;
• Custom Projects;
• Oversized, unusually heavy, or special-handling orders; or
• Sale or promotional items, except as described below.

Sale and Promotional Items

A standard shipping charge of $6.99 per sale or promotional item applies when the total merchandise subtotal for the order is below $99.

The promotional-item shipping charge is waived when the total merchandise subtotal for the order reaches $99 or more.

This $99 threshold applies to the complete merchandise order, including mixed orders containing both regularly priced and promotional items.

Applicable shipping charges and available methods will be displayed or confirmed before the order is completed.

Orders shipping to the following destinations require advance confirmation:

• Alaska;
• Hawaii;
• APO/FPO/DPO military addresses;
• Puerto Rico;
• Guam;
• U.S. Virgin Islands; and
• Other U.S. territories.

Additional shipping charges may apply based on destination, carrier availability, package dimensions, weight, and service requirements.

Please contact hello@domicraftshop.com before placing an order for one of these destinations.

DomiCraft will confirm:

• Whether delivery is available;
• The available shipping method;
• The estimated production and transit time;
• Any product or package restrictions; and
• Any additional shipping charges.

These destinations may not be available through standard website checkout. An order will only be accepted after the applicable shipping arrangements and charges have been confirmed.

Shipping for Custom Projects is quoted separately.

The shipping quotation may be based on factors including:

• Order quantity;
• Number of SKUs;
• Package dimensions and weight;
• Delivery destination;
• Required delivery date;
• Selected carrier and service level;
• Pillow insert quantities;
• Special packaging requirements; and
• Special handling requirements.

Custom Project shipping charges and estimated timelines will be included in the applicable quotation, invoice, or production confirmation.

Changes to the confirmed quantity, SKU mix, destination, packaging, delivery deadline, or handling requirements may require DomiCraft to revise the shipping quotation and estimated timeline.

Depending on the order, package, and destination, DomiCraft may use:

• FedEx;
• UPS;
• USPS; or
• Other qualified logistics or fulfillment providers.

Tracking information will be sent after the shipment has been dispatched.

Products from the same order may occasionally arrive in separate shipments. When an order is divided into multiple shipments, separate tracking information may be provided for each package.

Pillow inserts may be shipped separately from pillow covers, even when they are purchased as part of the same order.

A separate arrival does not necessarily mean that an item is missing from the order. Customers should review all tracking information before reporting a missing item.

Express shipping may be available for certain products, destinations, and order quantities, but DomiCraft does not currently offer a fixed express service or universal express-delivery timeframe.

Availability, estimated transit time, and cost must be confirmed separately before the order is completed.

Express transportation does not automatically shorten the normal 3–5-business-day production period.

Production will only be expedited when DomiCraft has separately confirmed expedited production in writing.

Any express shipping estimate begins after:

• Payment has been received;
• Material availability has been confirmed;
• Product and production requirements have been finalized; and
• The order has been dispatched.

Express delivery remains subject to carrier operations and is not a guaranteed delivery date unless expressly stated otherwise in writing.

Customers are responsible for providing a complete and accurate shipping address.

Please review the recipient name, street address, apartment or suite number, city, state, postal code, telephone number, and other delivery information before submitting an order.

Once a shipment has been dispatched, DomiCraft may be unable to change, redirect, or intercept the package.

If a package is returned because of:

• An incorrect or incomplete address;
• Refused delivery;
• Failure to collect the package; or
• The carrier’s inability to complete delivery because of customer-provided information,

the customer will be responsible for carrier return charges and any shipping charges required to resend the package.

Original shipping charges paid by the customer are non-refundable.

When an order originally received complimentary standard shipping, DomiCraft will not retroactively charge the customer for the original outbound standard shipping cost. However, any carrier return charges and reshipping costs remain the customer’s responsibility.

A refused or uncollected delivery is not automatically treated as an approved cancellation or return. Any refund or return eligibility remains subject to DomiCraft’s Return & Refund Policy and Custom Order Policy.

If carrier tracking shows that a package was delivered but the customer cannot locate it, the customer should promptly:

• Verify the shipping address shown in the order;
• Review the delivery location and tracking details;
• Check with household members;
• Check with neighbors;
• Contact a reception desk, mailroom, concierge, or building management where applicable; and
• Contact the shipping carrier.

DomiCraft will provide reasonable assistance with a carrier inquiry or claim when appropriate.

A carrier scan showing that a shipment was delivered does not automatically qualify the order for a refund or replacement.

Any resolution may depend on:

• The carrier investigation;
• Delivery records;
• Available shipping insurance;
• Signature or photographic delivery evidence; and
• The circumstances of the shipment.

DomiCraft does not currently offer customer-selected signature service as a standard checkout option. DomiCraft may arrange signature confirmation for certain higher-value orders at its discretion.

Customers must inspect their order promptly after delivery.

A claim involving a damaged, missing, defective, or incorrect item must be submitted to hello@domicraftshop.com within three calendar days of the recorded delivery date.

The claim should include, where applicable:

• Order number;
• Description of the issue;
• Photograph or video clearly showing the problem;
• Photograph of the complete product;
• Photograph of the external packaging;
• Photograph of the shipping label;
• Photograph of any visible damage to the package; and
• Photograph of all items received in the shipment.

Customers must not wash, clean, alter, use, repair, dispose of, or discard the affected product or its packaging before receiving instructions from DomiCraft.

Failure to retain the product or packaging may limit DomiCraft’s ability to investigate the claim or seek compensation from the carrier.

After reviewing the circumstances and available evidence, DomiCraft may offer an appropriate resolution, which may include:

• Repair;
• Remake;
• Replacement;
• Replacement of a missing component;
• Partial refund; or
• Full refund.

The appropriate resolution will be determined by DomiCraft according to the nature of the issue, available evidence, product status, applicable policies, and applicable law.

Website Orders

If a Ready Style order placed directly through the DomiCraft website cannot be dispatched within the confirmed or advertised timeframe, DomiCraft will notify the customer and provide a revised estimated shipment date.

The customer may:

• Accept the revised estimated shipment date; or
• Cancel the affected unshipped item or items and receive a prompt refund for those items.

When the entire order remains unshipped and is affected by the delay, the customer may cancel the entire order and receive a prompt refund.

When only part of an order is delayed, cancellation and refund rights under this section apply to the affected unshipped portion of the order. Items that have already been dispatched cannot be cancelled under this shipping-delay provision.

Any applicable shipping charge collected specifically for a cancelled, unshipped item will also be refunded.

Directly Negotiated and Custom Project Orders

Production delays involving a Custom Project or another order placed under a directly negotiated quotation, invoice, project brief, or production confirmation will be handled according to the written terms agreed for that order, subject to applicable law.

The written agreement may establish:

• A revised production schedule;
• Acceptance of a revised delivery date;
• Cancellation rights;
• Refund rights;
• Milestone payments; or
• Treatment of completed, committed, or unshipped portions of the project.

Carrier Delays After Dispatch

DomiCraft is not responsible for delays caused by a shipping carrier after dispatch, but will provide reasonable assistance with tracking and carrier inquiries.

Estimated delivery dates may also be affected by severe weather, holidays, customs inspections, transportation disruptions, address issues, or other events outside DomiCraft’s reasonable control.

International delivery requires advance confirmation and may not be available for every product, package, or destination.

Please contact hello@domicraftshop.com before placing an international order.

When international delivery is approved, the written shipping quotation will include the applicable:

• International shipping cost;
• Customs duties;
• Import taxes; and
• Brokerage or customs-clearance fees.

DomiCraft will collect the confirmed charges before shipment.

The customer will not ordinarily be required to pay the same quoted import charges again upon delivery. However, government authorities, customs agencies, or carriers may reassess charges or request additional information in certain circumstances.

The customer is fully responsible for additional costs caused by the customer’s actions or omissions, including:

• Incorrect or incomplete recipient information;
• Incorrect tax or import information;
• Failure to provide required identity or customs documentation;
• Failure to cooperate with customs clearance;
• Refused delivery;
• Failure to collect the shipment;
• A customer-requested address change;
• An unauthorized shipment redirection; or
• Other customer-caused clearance or delivery issues.

Such additional costs may include duties, taxes, brokerage fees, storage fees, return transportation, reshipping fees, penalties, or other carrier and customs charges.

DomiCraft is not responsible for delays caused by customs authorities or by a customer’s failure to provide required import or delivery information.

International delivery estimates remain estimates and are not guaranteed.

For shipping questions, special-destination shipping quotes, or international delivery inquiries, contact: