Return & Refund Policy

1. Made-to-Order and Final Sale Policy

DomiCraft Ready Styles are pre-designed styles made to order using currently available materials.

Because production begins specifically for each order, all Ready Styles, customized Ready Styles, Custom Projects, pillow inserts, material samples, and project-specific products are final sale once production has begun, except in the case of an item that is damaged, defective, incorrect, or materially different from the confirmed order.

DomiCraft generally does not accept returns or exchanges because of:

• Change of mind
• Incorrect size selected by the customer
• Preference regarding color, texture, firmness, or appearance
• Minor screen-to-product color differences
• Normal material or production variation
• Pattern placement variation
• Failure to review product or project details before approval

Nothing in this policy limits any rights that cannot legally be waived under applicable consumer law.

2. Order Changes and Cancellations

A customer may request an order change or cancellation on the same calendar day the order is placed, provided production has not begun.

Requests must be sent promptly to: hello@domicraftshop.com . Please include the order number and the requested change.

DomiCraft cannot guarantee that a change or cancellation can be completed. Once materials have been allocated, cut, customized, or production has otherwise begun, the order cannot be changed, cancelled, returned, or refunded.

3. Custom Projects

Custom Projects become non-cancellable and non-refundable once the customer has:

• Confirmed the materials
• Confirmed sizes and quantities
• Confirmed craftsmanship or finishing details
• Confirmed pricing and timeline
• Paid the required deposit or full payment
• Authorized production to begin

The written quote, invoice, project confirmation, or production confirmation may contain additional project-specific cancellation terms.

4. Damaged, Defective, Missing, or Incorrect Items

Customers must inspect all items promptly after delivery.

A claim must be submitted within 3 calendar days of delivery by emailing hello@domicraftshop.com .

Include:

• Order number
• Written description of the issue
• Clear photos or video
• Full product image
• Detail image showing the issue
• Packaging and shipping-label images when relevant

Do not wash, use, alter, repair, or discard the item or packaging before DomiCraft completes its review.

Claims submitted after the 3-day period may be denied if the delay prevents DomiCraft or the carrier from reasonably investigating the issue.

5. Available Remedies

If DomiCraft determines that an item is defective, damaged, incorrect, missing, or materially different from the confirmed order, DomiCraft may, depending on the nature of the issue, offer:

• Repair
• Remake
• Replacement
• Partial refund
• Full refund

The appropriate remedy will be determined by DomiCraft after reviewing the evidence, product condition, feasibility of repair or replacement, and applicable law.

DomiCraft may require the item to be returned before issuing a replacement or refund. If the issue is confirmed to be caused by DomiCraft, reasonable authorized return shipping costs will be covered or reimbursed.

6. Handmade Size Tolerance

Because pillow covers are cut and sewn by hand, finished dimensions may vary by up to:

±0.5 inch, approximately 1.3 cm

This tolerance is not considered a defect unless a different tolerance was expressly confirmed in writing.

Measurements are generally taken with the cover laid flat and unfilled.

7. Color, Texture, and Pattern Variation

Customers acknowledge that:

• Screens and mobile devices display color differently
• Lighting and photography can affect perceived color
• Dye lots and production batches may vary slightly
• Natural and woven materials may have minor texture variations
• Pattern placement may vary because each piece is individually cut
• Handmade details may show minor variations

These normal variations are not considered defects.

When exact color or texture confirmation is important, DomiCraft may recommend targeted material samples after the preferred style direction has been shortlisted.

8. Pillow Inserts

Pillow inserts, if offered, may be made or fulfilled separately and are final sale once production or fulfillment has begun, except where damaged, defective, or incorrect.

Customers are responsible for selecting the appropriate insert size and firmness unless DomiCraft has confirmed the selection in writing.

9. Shipping Charges

Original shipping charges, express fees, reshipment fees, address-correction fees, customs charges, and other delivery-related costs are generally non-refundable, except where required by law or where the return results from a confirmed DomiCraft error.

10. Refund Timing

Approved refunds will be issued to the original payment method where reasonably possible.

Processing time may vary by payment provider and financial institution. DomiCraft cannot control how quickly a bank or card issuer posts the refund after it has been issued.

11. Contact Before Ordering

Customers with questions about sizing, material availability, colors, customization, or project suitability should contact DomiCraft before placing an order:

hello@domicraftshop.com