Privacy Policy

1. Information We Collect

Depending on how you use the website, we may collect the following categories of information.

Contact Information

• Name
• Email address
• Telephone number
• Company or studio name
• Country and state
• Website or social-media profile

Order and Transaction Information

• Billing address
• Shipping address
• Products ordered
• Order value
• Selected sizes and styles
• Shipping method
• Order notes
• Payment status
• Transaction identifiers
• Tax information where applicable

Project and Trade Information

• Business type
• Typical project needs
• Estimated order volume
• Lookbook styles of interest
• Room photos
• Moodboards
• Drawings
• Measurements
• Uploaded files
• Project deadlines
• Messages and correspondence

Technical Information

We may automatically receive limited technical information such as:

• IP address
• Browser and device type
• Operating system
• Referring page
• Date and time of access
• Pages viewed
• Cookie or session information
• Security and diagnostic information

2. How We Collect Information

We collect information when you:

• Place an order
• Use guest checkout
• Submit a Custom Project form
• Apply for DomiCraft Trade
• Contact customer support
• Upload project materials
• Interact with website features
• View embedded third-party content
• Communicate with us by email

The website currently allows customers to check out without creating an account. Account functionality may be changed or introduced in the future.

3. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders
• Arrange payment and shipping
• Provide quotations
• Review Custom Projects
• Review Trade applications
• Confirm styles, quantities, materials, and sizes
• Communicate about orders and projects
• Provide customer service
• Investigate fraud or security concerns
• Maintain financial, tax, and business records
• Improve website functionality
• Enforce our policies and legal rights
• Comply with legal and regulatory obligations

We currently use email primarily for order-related, form-related, and project communications. We do not currently send regular promotional marketing emails unless a customer has separately requested or consented to receive them.

4. Payment Processing

Payments are expected to be processed through Stripe or another payment provider made available through WooCommerce.

Payment providers may collect and process information including card details, billing information, device information, and fraud-prevention data under their own privacy policies.

DomiCraft does not intend to store full payment-card numbers directly on its own website servers.

5. Website and Service Providers

We may disclose information to service providers that assist us with:

• WordPress website operation
• WooCommerce ecommerce functionality
• Website hosting
• Email delivery through Hostinger Email and related tools
• Form processing through WPForms
• Payment processing
• Shipping and tracking
• Fraud prevention
• Website security
• Technical maintenance
• Legal, tax, accounting, or professional services

These providers are permitted to process information only for relevant services, legal compliance, or their own independently disclosed purposes.

Shipping information may be provided to FedEx, UPS, USPS, logistics providers, customs agents, or fulfillment partners as necessary to deliver an order. WooCommerce documentation notes that shipping extensions may share order and customer data with the relevant carrier or shipping provider.

6. Cookies and Similar Technologies

The website may use cookies and similar technologies that are necessary to:

• Operate the shopping cart
• Maintain checkout sessions
• Remember website preferences
• Prevent fraud
• Improve security
• Diagnose technical problems
• Provide embedded content

We have not intentionally enabled regular behavioral advertising or marketing-tracking programs at this time.

If analytics, advertising pixels, or additional tracking tools are introduced, we may update this Privacy Policy and implement any consent mechanisms required by applicable law.

7. YouTube and Embedded Content

The website may embed videos or other content from YouTube or another third-party platform.

When you interact with embedded content, the third party may collect device information, IP address, cookie information, and viewing activity according to its own policies.

Where practical, DomiCraft may use privacy-enhanced embedding options, but third-party processing may still occur when content is loaded or played.

8. Customer-Submitted Photos and Project Materials

Room photos, moodboards, drawings, measurements, and other project materials are used only for:

• Reviewing a request
• Preparing a quote
• Planning production
• Communicating with the customer
• Fulfilling the project

DomiCraft will not publish, advertise, or display customer-submitted project materials as portfolio or marketing content without permission.

9. Disclosure Required by Law

We may disclose information when reasonably necessary to:

• Comply with law, regulation, subpoena, or court order
• Respond to a lawful government request
• Protect customers, DomiCraft, or others
• Prevent fraud or misuse
• Establish, exercise, or defend legal claims
• Complete a business restructuring, merger, financing, sale, or transfer

10. Sale of Personal Information

DomiCraft does not currently sell personal information for monetary consideration.

We do not currently use personal information for cross-context behavioral advertising or targeted advertising programs operated by DomiCraft.

11. Data Retention

We retain information for as long as reasonably necessary to:

• Complete orders and projects
• Provide customer support
• Maintain accounting and tax records
• Resolve disputes
• Prevent fraud
• Enforce agreements
• Comply with legal obligations

WooCommerce retention settings may allow order data to be retained, anonymized, or removed according to store settings.

Some information cannot be deleted immediately if it must be retained for tax, payment, fraud-prevention, contractual, or legal purposes.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Request access to personal information
• Request correction
• Request deletion
• Obtain a copy of certain information
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing
• Appeal a denied privacy request where applicable

Colorado law provides covered consumers with certain rights relating to access, correction, deletion, portability, and specified opt-outs where the Colorado Privacy Act applies.

To submit a request, email: hello@domicraftshop.com

We may need to verify your identity before completing a request.

13. Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no website, payment method, email system, or internet transmission is completely secure. We cannot guarantee absolute security.

14. International Processing

Our service providers, production partners, payment providers, email providers, carriers, and technical systems may process information in the United States or other countries.

Privacy and data-protection laws may differ between jurisdictions.

15. Adults Only

Purchases and Trade applications must be submitted by a person who has reached the legal age of majority in their place of residence and has legal capacity to enter into a contract.

The website is not directed to children.

16. Changes to This Policy

We may update this Privacy Policy to reflect operational, technical, legal, or regulatory changes.

The revised version will be posted on this page with an updated date.

17. Contact

DomiCraft
Operated by Nova Merchants Tech INC
Colorado, United States
Email: hello@domicraftshop.com