1. Project Brief and Review

Customers may begin by submitting:

• DomiCraft Lookbook references
• Ready Style references
• Room photos
• Moodboards
• Estimated quantities
• Preferred sizes
• Project timelines
• Packaging or labeling requirements
• Other project notes

A project submission is a request for review and does not create a binding order until DomiCraft issues and the customer accepts the applicable quote, invoice, or production confirmation.

2. Quote and Project Documents

Custom pricing may depend on:

• Selected styles
• Material availability
• Sizes
• Quantities
• Number of SKUs
• Piping, trims, embroidery, or decorative finishes
• Labels and packaging
• Inserts
• Shipping destination
• Delivery deadline
• Freight or courier requirements

If website information differs from a written project quote, invoice, or production confirmation, the written project document will control for that project.

Quotes may expire after the period stated in the quote and may need to be updated if material prices, availability, quantities, specifications, or shipping requirements change.

3. Customer Approval

Before production, the customer is responsible for reviewing and approving, as applicable:

• Style references
• Materials and colors
• Sizes and shapes
• Quantities
• SKU breakdown
• Front and back construction
• Piping, trims, embroidery, or other finishes
• Labels and packaging
• Price
• Payment terms
• Estimated timeline
• Shipping terms

Approval may be provided by email, signed document, invoice payment, deposit payment, or another written method accepted by DomiCraft.

4. Payment and Production Authorization

Production begins only after DomiCraft receives the required payment or deposit and the necessary customer approvals.

Once production has begun, the order is final sale and cannot be cancelled, returned, exchanged, or refunded except for a confirmed defect, damage, incorrect production, or other remedy required by law.

5. Changes After Approval

Changes requested after approval may:

• Require a revised quote
• Increase the project price
• Delay production or delivery
• Require additional materials or samples
• Be declined if production has already begun

DomiCraft is not responsible for errors in dimensions, quantities, spellings, artwork, shipping details, or specifications that were supplied or approved by the customer.

6. Materials and Availability

Lookbook images and Ready Style references represent a curated style direction. Materials, trims, colors, and components are subject to current availability.

If a selected material becomes unavailable, DomiCraft may:

• Recommend a comparable alternative
• Provide a revised material option
• Adjust the quote or timeline
• Cancel and refund the affected unproduced portion if no suitable alternative is available

DomiCraft will seek customer confirmation before using a materially different substitute.

7. Targeted Material Samples

DomiCraft does not operate as an unlimited fabric library.

Targeted material samples may be recommended after the customer has shortlisted preferred Lookbook styles or project directions.

Samples are intended to assist with color, texture, or material confirmation. Samples may vary slightly from the final production batch because of dye-lot, lighting, scale, or manufacturing differences.

Sample fees and shipping charges, if any, will be confirmed before dispatch. Samples are final sale.

8. Measurements and Size Tolerance

Customers are responsible for providing accurate required measurements.

Unless otherwise confirmed in writing, handmade pillow covers may vary by up to:

±0.5 inch, approximately 1.3 cm

DomiCraft is not responsible for poor fit caused by inaccurate customer-provided dimensions, unsuitable insert selection, furniture measurements, or other information not independently verified by DomiCraft.

9. Color, Texture, and Pattern Placement

The customer acknowledges that:

• Screen color may differ from physical material color
• Lighting conditions affect appearance
• Different material batches may vary slightly
• Woven or natural materials may show normal irregularities
• Pattern placement varies according to the cut
• Embroidery and handmade details may have minor variations

These variations are part of made-to-order textile production and are not automatically considered defects.

10. Customer-Supplied Content and Intellectual Property

By submitting photos, drawings, logos, artwork, patterns, labels, moodboards, or other materials, the customer represents that they have the legal right to provide and authorize their use for quotation, planning, production, and fulfillment.

The customer grants DomiCraft a limited right to use those materials solely as necessary to review and perform the requested project.

DomiCraft is not responsible for claims arising from the customer’s unauthorized use of third-party intellectual property.

Customer-submitted room photos, moodboards, drawings, and project materials will not be published or used for advertising or portfolio purposes without customer permission.

11. Production and Delivery Timelines

Custom Project timelines depend on:

• Material availability
• Quantity
• SKU mix
• Complexity
• Approval timing
• Payment timing
• Shipping method
• Destination
• Carrier and customs conditions

The applicable estimated timeline will be stated in the quote or production confirmation.

Estimated dates are not guarantees. If a material delay or other issue materially affects the timeline, DomiCraft will communicate a revised estimate and available options.

12. Shipping

Custom Project shipping is quoted separately unless otherwise stated in writing.

Shipping costs may depend on:

• Order volume and weight
• Package dimensions
• Destination
• Express or standard service
• Special handling
• Customs, taxes, or duties
• Split shipments

The customer is responsible for accurate shipping and import information.

13. Inspection and Claims

Customers must inspect Custom Project deliveries promptly.

Damage, shortage, incorrect production, or other quality claims must be reported within 3 calendar days of delivery, with supporting photos or video.

Depending on the issue, DomiCraft may offer a repair, remake, replacement, partial refund, or full refund.

14. Trade Projects

Trade approval does not guarantee that every product, service, price, discount, sample, or project request will be available.

DomiCraft may review, approve, reject, suspend, or cancel Trade status at its discretion, subject to applicable law.

Project-specific trade pricing and benefits may change according to materials, quantities, services, and commercial conditions.